3. Buyer Decision Making Processes
Evaluative criteria are the various features a consumer looks for in response to a particular problem. The number of evaluative criteria used by consumers depends on the product, the consumer and the situation. ((Neal, Quester & Hawkins, 2000, p.5.3-5.4 & p.5.22) Formal Clothing In the process of evaluation, a student will evaluate the characteristics of various formal clothing and choose the one that is most likely to fulfil her or her needs. The evaluative criteria of the students include tangible cost, social and psychological measures. The importance of particular evaluative criteria differs from consumer to consumer. The decision to purchase formal clothing is base on the following evaluative criteria:
- Price.
- Quality.
- Brand.
- Style.
- Store.
The evaluative criteria regarding the purchase of formal clothing are complex due to the level of perceived risk involved with such a high involvement purchase. Typically, high involvement planned purchases (such as formal clothing) follow the more complex compensatory decision rules. A compensatory model involves students evaluating each formal wear they view across all need criteria. In this instance, one formal wear may compensate for weaknesses in one criterion.
However, often consumers will go through different stages of rules, that is, they will utilise a range of rules when evaluating alternatives with different attributes being evaluated by different rules at each stage. There are certain criteria regarding the purchase of formal clothing that the students is not willing to accept at a minimum level. Style and price are two attributes that was found from the interviews. Students are not prepared to lower their expectations; therefore the compensatory model does not always apply in this situation. These two criteria are more non-compensatory rules. Initially a disjunctive approach was adopted by respondents, where they would evaluate all formal clothing that meet their requirements concerning style. Then they would move onto an elimination-by-aspects approach. This involved them choosing formal clothing that rated highest on their next most important criteria (price), and then continuing through the other attributes (brand, quality) until only one formal wear remained. In summary, the formal clothing purchase decision involves both compensatory and non-compensatory models depending on the stages of the evaluation.
4. Implications for Marketing Strategy
As consumer markets become more and more competitive, marketers need to understand very thoroughly both the needs and desires of their potential consumers; which product features can be combined to satisfy these needs and desires. A better knowledge of consumer behavior can enhance the company’s understanding of itself and its environment. Product bought by habit and low involvement purchases such as health supplements tend to be purchased more frequently in which provide a greater opportunity for positive reinforcement and brand loyalty. With each successive purchase of the same brand, the chances of consumers buying again increases until there is a high probability that the consumer will continue to repurchase. It is important for marketing management to identify the position of its brand in the market and as the strategic implications of this applies to every aspect of the marketing strategy. Companies selling low-involvement, habitual products such as health supplements must ensure that their products are distributed extensively. This is because the health supplements industry produces high turnover and low margin products. Widespread distribution is important as consumers seeing the products often will help remind them to buy, and it also keeping with the fact that the most consumers purchase the health supplements from a particular store because of the store’s convenience. Many health supplements companies have been successful in their distribution of their products. Healtheries has climbed to number on in personal products in the supermarkets, this success is attributed to the channel switching from chemists and health food shops to super market chains. (Marketing, 1999, p.23). Many consumers buy from stores like pharmacies and health food stores because they need to seek more information about the health supplements products; therefore, it is important that the retailers can provide information for their customers. The nature of advertising and promotion also differs according to the involvement level of the purchase. In low-involvement decision process, consumers engage in very little external search before they make a purchase. Therefore it is crucial that consumers immediately think of the company’s brand when they recognise a problem.
Conclusion
The decision-making processes of health supplements and formal clothing are completely different. The level of involvement the consumers has in the purchasing decision for formal clothing is high, this is because their perceived risks such as financial and psychological risks are high as well. In contrast, the health supplements purchase has little or no risks involved therefore low involvement occurs in the purchase decision. A consumer simply feels a physical problem will purchase health supplements. There is not need for an extended information search because the consumer does not consider the purchase important enough to was time and effort in its search. The formal clothing purchases in another hands; involve an extensive information search. The types of information search also have influences on the types of advertising used. Regarding to the low-involvement health supplements purchase, mass audiences are targeted through repetitive advertising. Marketers must try to induce a higher level of involvement from customers through their advertising and promotion strategies. Formal clothing advertising is much more specialised and focused. Marketer uses persuasive advertising messages to induce sales. And informative and detailed advertising are often used to assist consumers in their information search. The complex nature of the evaluative criteria of formal clothing reinforces this idea, where alternative solutions are evaluated using numerous criteria, in contrast to health supplements are mainly evaluated mainly on the basis of convenience and sales force’s expertise. The decision making processes that consumers goes through is also important as it helps the marketer to gain an understanding of the way to increased their revenue. The ability for marketers to apply strategies that influences the consumers’ decision is the key to successful marketing.
Bibliography
1. The National Business Review, p.32. Hanna, N., & Wozniak, R. (2001).
2. Consumer Behaviour: An applied approach. New Jersey: Prentice-Hall. Mowen, J.C., & Minor, M. (1998).
3. Consumer Behaviour (5th Ed.). New Jersey: Prentice-Hall. Neal, C., Quester, P., & Hawkins, D. (2000).
4. Floyd, K. Making healthy profit: Business booms for naturopaths and herbalists. (1999 June 9).
5. The Independent, p.18. Kotler, P., Armstrong, G., Brown, L., & Adam, S. (1998).
6. www.researchsurveys.co.za/papers/buyer.htm
7. www.sheridanc.on.ca/~nowell/marketing/mkunit5/mk1unit5.htm.
8. www.staffs.ac.uk/sands/buss/bscal/mandev/m_ma/t_bb/bb.htm
... : a) Is e-marketing an effective activity compare to traditional way of marketing? b) What are the ways to increase effectiveness of e-marketing activity? To define e-marketing effectiveness it is necessary to solve out the next objectives: 1. To estimate the company’s marketing activity in the following directions: marketing probes, market segmentation and goods positioning, the analysis ...
... demand for hotels across star categories in the majority of markets. Several international chains have been established or enhanced their presence here. England is one of the world’s fastest growing tourism markets. External environment Economic Environment Positive forces include the generally prosperous economy that is currently in place, full employment, rising wages, and low inflation, ...
... темы, касающиеся культуры, субкультуры, групп, классов, влияния семьи и личности (Belk: 59-60). Процесс институционализации (то есть превращения данного направления исследований в самостоятельную дисциплину) "Поведения потребителей" в Америке в основном завершился в первой половине 1970-х гг.: в 1969 г. возникла Ассоциация изучения потребителей (Association of Consumer Research - ACR), в 1974 г. ...
... когда он закрепляется состоянием зависимости от табака, алкоголя, наркотиков. Для курильщика со стажем легче отказаться от хлеба, чем от табака. Как бы ни повышали во многих странах мира цены на эти товары, это никак не влияет на потребительское поведение тех, кто попал в состояние наркотической зависимости. К такого же рода товарам относятся и лекарства, медицинские услуги: больного человека ...
0 комментариев