Horizontal drilling machines

2 horizontal drilling machines,

to be supplied to your own specification.

As we mentioned in our previous letter, delivery for machines made to supplied specifica­tions is not normally possible in less than 3 months, but we should like to help you and are giving your order priority. You may be sure that your machines will be ready for shipment by 1 April.

We will advise you when your order is ready for collection and shall be pleased to assist you to the best of our ability at all times.

[8] Further acknowledgements of orders

We thank you for your interest in our special offer of tinned beef, and are pleased to advise you that your order has been despatched today by Road Transport Services, Ltd.

[9] Thank you very much for your order for:

2 printing machines—catalogue no. 79/B.

These will be despatched immediately upon receipt of your remittance for Ј375, as per

enclosed pro-forma invoice.

[10]The sellers promise punctual despatch Many thanks for your order of 3 March for: 2,000 litres assorted distempers. It is already being attended to and there will be no difficulty in getting the goods to you by

your stipulated date.

[11]Price concession agreed (Reply to letter no. 2, page 52)

Many thanks for your letter of 18 May, in which you ask us for a keener price for our pattern 110.

Much as we would like to help you in the market you mention in your letter, we do not think there is room for a reduction in our quotation as we have already cut our price in anticipation of a substantial order. At 75p per metre this cloth competes well with any other product of its quality on the home or foreign markets.

We are willing, however, to offer you a discount of 5% on future orders of value Ј5,000 or over, and this may help you to develop your market. Meanwhile we will execute your present order with this concession, and we await your acceptance of this offer.

[12]Price reduction refused (Reply to letter no. 3, page 52)

Many thanks for your letter of 5 February.

We have now given careful consideration to your comments on our offer of men's suitings.

We are keen, of course, to meet your wishes and to supply you with material which will enable you to compete in Eastern markets, but regret that any reduction in the prices quoted is not possible at present. The qualities offered are the finest available at these prices, and considerably better than those of foreign makers who supply the markets you mention.

We think you would do better to order wool mixtures nos. 31-50 in our pattern-book, and we are arranging for our representative to call to discuss these with you, as they are ideal for your market and the prices are right. We will do our very best for you.

[13] Manufacturer informs customer that goods are ready for despatch

We have pleasure in informing you that your order no. 844772 has been completed and is awaiting collection. The consignment consists of 5 crates, each weighing 255 kg. Transport, insurance and freight are being arranged by our forwarding agents, Heinz Lederer AG of Hamburg. We can vouch for their expertise and efficiency.

As soon as we receive details of forwarding charges from our agents, we will send you our invoice and the shipping documents. The amount of the invoice will be charged to your account, and in future we will draw on you quarterly, as previously agreed.

We assure you that your orders will be given prompt attention, and look forward to hearing from you again.

[14] Apology for delay by strike

The recent strike of transport workers here has caused delays in the despatch of a number of our export orders, and we regret that yours, too, is temporarily held up.

Your order was despatched from here 2 days ahead of the guaranteed time, and we are told that the goods are now In London awaiting shipment. We are making private arrangements for their transport to the docks and should be able to get them on the next ship, which sails on 3 March.

We apologise for this unfortunate delay and are doing our utmost to get your order away.

[15] Delay caused by Government regulations

We are very sorry indeed to have to advise you of a delay in executing your order no.... of...

As you may know, the Government has recently put an embargo on the free export of certain metals to the Far East and we have to obtain a special licence to proceed with your order. We think the delay will not be more than 2-3 weeks, and we shall give your order priority as soon as we receive authority to go ahead. Meanwhile, please accept our apologies for the inconvenience caused.

[16] Manufacturer is forced to refuse an order for technical reasons

We thank you very much for the order contained in your letter of 20 December.

After carefully considering it, however, we have come to the conclusion that it would be better for you to approach another manufacturer in this instance. To machine to the limits required in your specification would require the setting up of special equipment at our works, and this would not only be impossible before September, but would seriously interrupt our normal production.

We are really sorry not to be more helpful, but hope that you will understand our position. Do let us have other enquiries at any time, as we shall be only too pleased to meet you if it is within our power.

[17] Seller refuses to supply on buyer's terms

We are very grateful to you for your indent no. 32 for 10,000 boxes of paper fasteners. To our regret, we are unable to accept your order at the price requested: Ј25 per 1,000. You will find on referring to our previous correspondence (21 June last) that we gave you our lowest price for this quantity as Ј27 per 1,000. Since then, prices have tended to rise rather than fall, and our profit margin does not warrant any concession by way of quantity reduction or discount.

We should, of course, be glad to fulfil your order if you will confirm at Ј27 per 1,000, settlement at 30 days.

[18]An exporter offers a new model instead of an earlier one he is unable to supply

It was a pleasure to receive your order for 300 Model С 'Reflex" cameras and to hear of your success in disposing of the last consignment. As we advised you at the time of your last purchase, this type of camera, with its large viewfinder, has become a best-selling model, and you cannot go wrong in stocking it. While sales throughout the world have been good, there has been a persistent demand for a lens of larger aperture than the f6.3, which was fitted as standard on the Model С last year. On careful examination of this demand we came to the conclusion that the average camera-user of today wants an instrument with which he can do serious picture-making. We have therefore produced a new version of our famous camera—the Model D, which is fitted with an f4.5 lens.

Model 'D' has replaced 'C', and at a price of DM 80 net to the trade, represents the finest value on the market for cameras of this type. We think you will agree that the difference in price, DM 10, between this and the old model is very small for the amazing difference In performance which is now possible. It has received an enthusiastic welcome here already.

Our new publicity campaign is due to begin in a few weeks and the 'D' Reflex will be advertised extensively in national newspapers in your country as well as in technical magazines. Your stock will reach you in good time for the commencement of our campaign, so we should be glad if you would confirm the order for 300 of Model 'D' in place of the discontinued Model 'C'.

We shall be happy to grant you an extra 5% discount for 300, and can promise you

immediate despatch. Once again we say you cannot go wrong with a Reflex.

We are always at your service.

[19] Counter-offer of silk at a higher price

Very many thanks for your letter of yesterday, enclosing your order tor 1,000 metres of 'Willow' pattern silk cloth.

In turning to us for a supply of this famous line, you evidently realise that if such an article is to be had at all, we are the people to supply it. We appreciate your interest, and would have liked to be able to supply your order from stock as we did years ago. However, times and tastes change. The 'Willow' pattern is now out of fashion, and in common with other manufacturers we have so little demand for it that we have ceased to produce it.

We think, however, that your customers would like our new material 'Rayon Porcellan', a sample of which we have pleasure in sending you with this letter. This material has all the good qualities of the old 'Willow' pattern and is very much smarter In appearance, without being as vivid in colour as many modern silks and rayons.

The price is 83p per metre or Ј41 per 50-metre piece, f.o.b. Liverpool. Prices for all silk fabrics have increased considerably in the past year and it Is no longer possible to supply a really good material at the figure you name. As you know, we supply only first-class and guaranteed fabrics.

A full selection of our silk patterns is also being sent you by parcel post. All Oi these are selling well in your country and we can safely recommend them to you.

We can ship your order within a week of hearing from you.

UNIT 6

[1] Exporter informs prospective customer of packing and marking procedures

KAVEXPORT LENINGRAD 6 June 1977 Aschelm у Negrin SA Diputacion 235 Asuncion Paraguay Dear Sirs We thank you for your letter of 20 May, and can confirm that we are still offering our range of luxury foods at the prices quoted in our initial offer to you. We understand your concern with packing, and can assure you that we take every possible precaution to ensure that our products reach our customers all over the world in prine condition. For your Information, "Ariel" caviar is packed as follows: Each jar is wrapped in tissue paper before being placed in its individual decorative cardboard box. The boxes are then packed in strong cardboard cartons, twelve to a carton, separated from each other by corrugated paper dividers. The cartons are then packed in strong wooden crates. Since the crates are specially made to hold twenty-four cartons, there is no danger of movement inside them. In addition, the crates are lined with waterproof, airtight material. The lids are secured by nailing, and the crates are strapped with metal bands. In the case of consignments being sent to you, transhipment at Buenos Aires will be necessary, so each easy will be marked with details required by the Argentinian authorities, as well as with your own mark, details of weights, etc., and symbols representing the following warnings and directions: USE NO HOOKS, STOW AWAY FROM HEAT, and DO NOT DROP. We hope this has answered your questions, and look forward to receiving orders from you.Yours faith